Technology FAQ

1.  If I need technical help, where do I go?

We have technology integration mentors (TIMs) in our schools. The technology integration mentors are available to answer your quick and simple questions.

For all other questions or requests for help, users are expected to submit a help desk ticket to the technology help desk by sending your request via Help Desk System. Questions or issues with telephones, internet access, hardware and software, along with peripheral devices can be addressed by the help desk.

 2.  Who are the TIMs? 
 

The K-12 technology integration mentors have teaching responsibilities; around the district, they also facilitate your instructional technology needs in some computer labs and classrooms during integration periods. They also provide limited support in the Google (G-suite) domain usage.

  • Gustavo Verzbickis, ACHS
  • Fotini Kotrotsios, ACHS
  • Anthony Marcario, Grace Wilday

At the middle and elementary schools, we don't have specific technology integration mentors. The computer technology teachers, when available dedicate time in their day for staff and student technology assistance and training.

  • Sandra Dubon
  • Audley Bridges
  • Adrian Allotey
  • Vivienne Collins-Perez 

3.  Who are Dr. Shakirah Harrington and Kevin Moss?

Dr. Shakirah Harrington is the Assistant Superintendent of Curriculum & Instruction, currently supervising the instructional technology teachers and technology integration mentors. She has been in various roles - teacher, principal, and Assistant Superintendent in education for over 15 years. For instructional technology, she leads the team of teachers that deliver the technology/computer instructional program and assists teachers and administrators in implementing technology effectively into the curriculum. Dr. Shakirah Harrington is the go-to person for all instructional, educational,  and classroom implementation as it pertains to the curriculum. 

Kevin Moss is the Senior IT Technician of the technology department and he leads the district technical support team and oversees the district technology infrastructure. There is a team of technicians in the school district that assists students and staff.  Mr. Moss coordinates the technical functions throughout the district and works very closely with Dr. Shakirah Harrington.

4.  What about e-mail and SPAM questions?

The Roselle Public Schools District technology department has taken serious steps to curb SPAM e-mail from reaching user mailboxes. Specific information can be obtained by viewing the G-Suite documentation available from Google or emailing Mr. Moss.

5.  Are there e-mail and Internet outages?

We know that e-mail and the Internet are important components to a teacher's (and student's) daily life at school and at home. There are times when e-mail and Internet access are briefly unavailable for maintenance purposes.  Unexpected outages are rare.

6.  Is there a district acceptable use policy (AUP)?

There is a district AUP and it is applicable to ALL users of technology in Roselle Public Schools District. Please consult our AUP as well as all of the other technology-related policies and guidelines.